You have 30 minutes to change or cancel your order after you have placed it. However, if you have chosen to Buy Online, Pick Up In Store or use Same-Day Delivery, you only have 15 minutes to change or cancel your order.

Changing your order

After your order has been submitted, you have 30 minutes to change certain information:

  • Shipping information such as name, address, or phone number
  • Item color or size
  • Adding or removing items

The following information cannot be changed once an order has been placed: 

  • Payment method 
  • Billing information such as name, address, or phone number

To request changes to your order, you must contact Customer Service. Your method of payment may need to be re-authorized if changes are made to your order, so please have it available.

Canceling an order online

Whether you’re signed in using your Profsources’ account or you checked out as a guest, you have 30 minutes to cancel your order online from the time it was submitted.
If you’re signed in using your Macy’s account:

  • Select the Orders link of the order you wish to cancel
  • Select the Cancel Order link on the Order Details page
  • Once the cancel confirmation appears, select Yes to confirm that you are canceling the order
  • You’ll receive an email confirmation that your order has been canceled

If you checked out as a guest: 

  • Contact Customer Service to cancel your order, please include Order ID and Shipping Information
  • You’ll receive an email confirmation that your order has been canceled

Inability to cancel an order

If you’re unable to cancel your order, you can:

  • Contact the carrier (UPS or USPS) once it ships and ask if your order can be returned to us (there is no guarantee that it can be rerouted)
  • Refuse the package at the time of delivery to have your order returned to us and we’ll process a refund within 10 days of receipt
  • Return your purchase by mail or in store –for more info on returns, here’s our Return Policy