You have 30 minutes to change or cancel your order after you have placed it. However, if you have chosen to Buy Online, Pick Up In Store or use Same-Day Delivery, you only have 15 minutes to change or cancel your order.
Changing your order
After your order has been submitted, you have 30 minutes to change certain information:
- Shipping information such as name, address, or phone number
- Item color or size
- Adding or removing items
The following information cannot be changed once an order has been placed:
- Payment method
- Billing information such as name, address, or phone number
To request changes to your order, you must contact Customer Service. Your method of payment may need to be re-authorized if changes are made to your order, so please have it available.
Canceling an order online
Whether you’re signed in using your Profsources’ account or you checked out as a guest, you have 30 minutes to cancel your order online from the time it was submitted.
If you’re signed in using your Macy’s account:
- Select the Orders link of the order you wish to cancel
- Select the Cancel Order link on the Order Details page
- Once the cancel confirmation appears, select Yes to confirm that you are canceling the order
- You’ll receive an email confirmation that your order has been canceled
If you checked out as a guest:
- Contact Customer Service to cancel your order, please include Order ID and Shipping Information
- You’ll receive an email confirmation that your order has been canceled
Inability to cancel an order
If you’re unable to cancel your order, you can:
- Contact the carrier (UPS or USPS) once it ships and ask if your order can be returned to us (there is no guarantee that it can be rerouted)
- Refuse the package at the time of delivery to have your order returned to us and we’ll process a refund within 10 days of receipt
- Return your purchase by mail or in store –for more info on returns, here’s our Return Policy